Guarantee and returns
Guarantee and returns
A 12-month guarantee on everything we make, and a clear position on returns that depends on whether you are buying as a consumer or as a business.
- Guarantee
- 12 months
- Covers
- Carcasses, workmanship, moving parts
- Consumers
- 14 days to change your mind
- Businesses
- No change-of-mind returns
The guarantee
Twelve months, from the day it is delivered.
Covered
What the guarantee covers
- Carcasses and panels
- Our workmanship
- Moving parts: hinges, runners and mechanisms
- Faults in materials
Not covered
What it does not cover
- Fair wear and tear
- Damage from misuse, impact or standing water
- Damage from unsuitable cleaning chemicals
- Faults caused by incorrect assembly or fitting by others
- Alterations made after delivery
How to claim
If something goes wrong
Email us with your order number, a description and photographs. We will repair, replace the part, or replace the unit, whichever puts it right.
Returns
It depends how you are buying.
The law treats consumers and businesses differently, and so do we.
Buying as a consumer
14 days to change your mind
If you are buying as an individual for purposes outside your trade or profession, you can cancel within 14 days of delivery and return the goods.
- Tell us in writing within 14 days of delivery.
- Return the goods unused, unassembled and in their original packaging.
- You are responsible for the cost of returning them.
- We refund the price and standard delivery within 14 days of receiving the goods back.
- Items made to your specification, including bespoke sizes and X-ray doors, cannot be returned unless faulty.
Buying as a business
No change-of-mind returns
Dental, veterinary and other practices, companies and trade customers are buying as a business. Cabinets are made to order, so business orders cannot be cancelled or returned once confirmed.
- Your rights if goods are faulty, damaged or not as described are unaffected.
- If your plans change before manufacture has started, tell us straight away and we will do what we reasonably can.
Faulty or damaged
If it is not right, we put it right.
This applies to everyone, consumer or business.
Tell us quickly
Note any visible damage on the driver's paperwork, and email us as soon as you can, ideally the same day, with photographs and your order number.
We assess it
Most problems can be settled from photographs. We may ask for more detail, or arrange to inspect or collect the item.
Repair, replace or refund
We repair or replace faulty or damaged items at our cost. Where that is not possible, we refund.